Contact


Frequently Asked Questions

Please read all the questions before submitting your question. We do not respond to questions that are answered below.

My order credit card declined but the money still came out of my account. Why?
Orders placed with an address that doesn’t match the credit card address on file with your card issuer are declined by our fraud prevention service and a temporary authorization will appear. It will automatically drop off your account within 7 days.
When will a Product be back in stock?

It is usually hard to narrow down and exact restocking date. However, you can join a product waitlist and be notified when a product is back in stock. You can do this by searching for the product using the search bar at the top of the site. A “Join Waitlist” button will replace the “Add to Cart” button on each sold out product page.

Do you ship internationally?

Yes.  You will find a shipping calculator in the cart.  Choose your county and state / territory information to display the shipping cost to your country.  International orders are shipped through the United States Postal Service (USPS) with tracking information.  Customer is responsible for any fees or taxes required by your country for imports.

How long do orders take to ship?

We ship Monday through Friday. Orders typically take 1 – 3 business days to process. For U.S. orders, once your order is shipped, it will arrive with 5 business days. For international orders, orders will arrive with 6 – 14 business days (Mondays through Fridays).  Orders can take longer if held by your country’s customs agency.  You will receive an email when your order has shipped.  We provide a tracking number for each order that will either be included in your order shipment email or a separate email.  Please check your spam / junk mail folders if you have not received any emails regarding your order.

How can I track my order/shipment?

Tracking numbers are provided with every shipment.  You will receive an email that will alert you that you order has been shipped.  It will provide a carrier and tracking number in the message.  You can also track you order status and get your tracking number from the “My Account” page if you registered for an account. You will be able access your Orders from here.

Do you take clients?

No.  I am not a licensed nail technician.  I’m just a nail enthusiast / hobbyist with a passion for nail art.

I'm looking for a product but it's not on the shop page anymore. Is it still available?

Once an item has sold out, it will no longer be visible in the store catalog on the shop page. The shop page will only display items currently in stock and available to be shipped. You can, however, sign up for a waiting list and be alerted by email when the item is back in stock. You can do this by searching for the product using the search bar at the top of the site. A “Join Waitlist” button will replace the “Add to Cart” button on each sold out product page.

Do you accept returns?

Due to the nature of our products, we cannot accept returns or exchanges.

Can I cancel an order?

Please contact us by email if you would like to cancel an order.  Cancellations must be done before time of shipment. Once an order has been shipped, it can no longer be cancelled. Canceled orders are subject to a 15% restocking & processing fee.

My shipment tracking says it was delivered but I never received it...

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please visit the USPS website here to find your missing mail or to start an online claim for a missing package. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you suspect that your package has been stolen, please contact the proper authorities.

 

Still have a question?

Please fill out the form below and we will get back to you as soon as possible.  Please read all the above questions submitting your question. We do not respond to questions that are answered above.

* Evie does NOT receive messages sent through this form.*