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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused.

To start a return, you can contact us at shop@longhairprettynails.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@longhairprettynails.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Return to sender refunds
If a package is returned to our facility due to incorrect shipping information, the order will be refunded minus the original shipping charge.  

 

Delivered but missing package

Packages that tracking shows as "delivered" but have not been received by the customer are considered to be stolen.  Contact your local post office for help locating the missing package.  If shipping insurance was purchased with your order, please contact the insurance issuer.